SHIPPING & RETURNS

1. MADE TO ORDER

Nothing in the store sits on a shelf. Every tee, hoodie, bottle and magnet is printed after you order it, by a print partner, and shipped straight to you. That is why there is no stock to run out of, why each item ships on its own schedule, and why the rules below are what they are.

2. SHIPPING

Postage is calculated per order at checkout from the print partner’s actual rate for your address — we charge what it costs us, not a flat fee. Items in one order may be produced by different partners and arrive in separate parcels; you are charged one postage line either way.

• Orders are released to the printer after a 24-hour hold (see Cancellations below); production then typically takes 2–7 business days.
• Domestic (US) transit is typically 3–8 business days after that; international varies by destination.
• You get a tracking email from the print partner when each parcel ships.
• Orders ship to the address you enter at checkout — please check it. Parcels returned to the printer for an undeliverable address can be reshipped at cost.

3. RETURNS & REPLACEMENTS

Because each item is made for you, we do not accept returns or exchanges for size, fit, colour or change of mind. Check the size chart on the product before you order; if you are between sizes, go up.

If something arrives damaged, misprinted, defective, or is not what you ordered, we make it right: a free replacement or a full refund, your choice. Email support@sentinel-forge.net within 30 days of delivery with your order number and a photo of the problem. You do not need to send the item back.

4. CANCELLATIONS & CHANGES

Every order is held for 24 hours before it is released to production. That window is yours: to cancel, or to change the address, size or colour, email support with your order number within 24 hours of placing the order. After the hold the order is released to the printer, and once it is in production it cannot be cancelled or changed, because it is already being made.

5. PAYMENT & TAXES

Payments are processed by Stripe; we never see or store your card number. Prices are in US dollars. Where sales tax applies to your address it is shown as its own line at checkout before you pay.

6. CONTACT

support@sentinel-forge.net — include your order number (it is on your Stripe receipt). The store is operated by ANQ LLC, a Wyoming limited liability company; the Terms of Service and Privacy Policy apply.